Regular maintenance. Performed while I waited. Took reasonable amount of time.
A simple oil change and tire rotation. Everything seems very coordinated. Friendly, helpful service people.
We knew exactly what we wanted and Leo found it very quickly! It was a very pleasant experience. We love our new car!
All staffs are professional and helpful. David is awesome:)
Leo was incredibly kind and helpful when buying my car. He listened to my needs and helped get me into a vehicle that met them perfectly and is within my price range. He was more focused on making sure I got what I needed than pushing me to make a sale which was SO appreciated. Leo was even helpful after the sale to make sure everything was still going well. I can’t imagine buying a car from anyone else!
excellent, quick service. The technicians found other safety issues and fixed them as well. Very grateful to a great staff. These issues came up while I was on vacation so stress could have taken over. Thanks to the staff, all was good!
The wait time was less than expected. My rep Heather was helpful and informative.
I’m very particular about my vehicle and Heather provided conscientious, friendly and professional service throughout my visit.
Heather Fitzgerald acted as our single point of contact for repair on our Nissan Pathfinder. EXCELLENT service was provided from breakdown to pickup. Heather goes above and beyond the normal, with kindness and professionalism. Communication skills are superior.
Always fair and friendly
Very good customer service, my only issue with the dealership, which has nothing to do with Heather, was being charged for 2 days of car rental when I picked the rental up between 3:00 and 3:30 on Tuesday and returned it the same time on Wednesday.
Heather is outstanding! She is helpful, kind, professional, consults the technicians, and offers suggestions and advice regarding car repair options. She is easy to deal with and I so appreciate that she returns phone calls and text messages in a very timely manner. I will be tack to TC Serra Nissan when my car needs servicing and when I need a new vehicle.
I really appreciate how well John Brorby worked with us in finding the car I was looking for. Very friendly and knowledgable, and not a pushy salesman. I would definitely do business with him again.
Leased a new 2021 Nissan Rogue and worked with Leo Cherup. What a great car buyiong experience. He made a stressful decision much easier because he listened to what I wanted and had the perfect car. Look him up when you are considering a new vehicle.
I had the pleasure of dealing with Heather Fitzgerald when I brought my truck in for an oil change and maintenance. She was forthcoming about what I should expect and very understanding and helpful with my questions. Heather made my visit quite pleasant.
We just bought a new truck at Serra Nissan. Our sales guy, Leo, was fantastic to work with. His knowledge and patience going through the buying process was the best I have ever experienced!
During my recent service at Serra Nissan, I had the pleasure of being helped by Heather Fitzgerald. I found her communication to be professional and prompt. She was very helpful and accommodating. I would recommend Heather to others.
Heather. You are amazing. I called Serra when I got home that day and told them I would like to make a great comment on you. They said they would but if not you show this to them because in this crazy rude world you have been a pleasure to work with. They don’t know what they have in you. Keep being Heather. You’ll go far. Thank you.
Heather did an outstanding job representing Serra during my visit for maintenance this week. She was on lunch break when I arrived, but she contacted me immediately when she returned and kept me updated throughout the visit. She also did an outstanding job of explaining my prepaid maintenance program and assisting in planning for future service visits. This is exactly the kind of service I look for when choosing a dealer for my next new car.
Leo helped us find the right SUV without being a pushy salesman. I would highly recommend asking for Leo the next time you are looking for a vehicle.
Working with John & Serra was easy & professional! The process was quick & John took care of everything. I would definitely go back to Serra Nissan for my next vehicle (if I ever trade my new 4Runner in!) and ask to work with John again! Overall great experience.
I’ve never had someone go over a vehicle bumper to bumper, inside and out! Plus it’s nice to know that Leo is just a phone call away if I have a question. Delivery with a genuine SMILE!!
Heather made it the best. Thank you Heather you were more than accommodating with my service. Serra should honored to have you as a representative and employee!
Eric was very helpful through the buying process and we would definitely recommend him to others. He was very busy but took the time to walk us through the process thoroughly.
Very good communication between the service team and customer.
David is great. Wasn't pushy and gave me time to make a decision. Smooth transaction on my new "used" car purchase. 🚗
I always have a great experience at Serra. All employees are very friendly, warm and gracious. I went in for an oil change and Heather was no exception. What a nice person!
I took my used vehicle in for a problem with the windshield wiper solvent pump, they not only found the issue and fixed it but also fixed 2 recalls the truck had that the previous dealer had not taken care of prior to my purchase! I was pleasantly surprised!
In short, Leo was amazing and made the process of "shopping" for just the right vehicle pressure-free and fun. He was extremely thorough and provided several options for me to consider. When taking possession of the car, Leo took the time to review ALL of the car's features with me so I felt totally "functional" when I pulled out of the dealership. I will, without hesitation, recommend Leo and Serra Nissan. to anyone who is looking for a new vehicle.
Had a small budget and Eric H was able to get me exactly what I needed. He treated me like I was a customer with an unlimited budget. Respectful and showed class. I would recommend him for sure.
Heather Fitzgerald is fantastic! She was courteous and professional throughout the exchange. She was very respectful of the 6 foot social distancing and wearing masks both inside and outside. Heather is also an excellent communicator who provided consistent information and support.She is an amazing employee and deserves a raise! It is people like Heather who make the experience of getting our cars fixed enjoyable!
I had a great experience, our sales guy was Angel Borja and he gave us a great deal. The finance manager, Mortimer Virves was great too.
Heather Fitzgerald was wonderful! I couldn't get the emergency rear brake turned off (at first I didn't know that was what needed to be done). She attempted to help me, by walking me through the steps without being able to see my panel. When I couldn't get it to stop, she then contacted another person to get information from them. I finally drove over there and she walked me through what needed to be done. She was very patient with me and I asked another question and she took care of that one right away as well. ...
If it wouldn’t have been for Heather’s unquestionable superior level of overall performance, as a service representative, my rating for the experience with Serra Nissan would have been zero! Her knowledge, skills and ambitions are better served somewhere else. It’s very clear that the dealership is in the business of selling cars and not servicing them. While the dealership may be able to maintain new vehicles efficiently, their technical abilities fall short when diagnosing and servicing the complicated electrical issue, I came in for, even with Heather's succinct and effective communication skills.
Heather was great. She was doing double duty that day. Along with doing her normal job, she was being the car runner, to & from the garage. When she brought someone else's car in after repairs, she immediately came over to my truck and asked me what services I needed done, before entering the building. Within 3 minutes, paperwork was done and my truck was headed to get the oil changed. I was at this location on Wednesday, 7/29/20, sat in my truck for five minutes and no one from the customer service team came out to assist me, so I ...
Awesome experience, they worked really hard to get me into the car I wanted.. ask for Shawn Leach!
Great job and delivered as promised
Nice selection of used cars
Great customer service. They made my first car buying experience amazing. I would make the 450 mile trip to buy here again.
John was extremely helpful and made the process painless and seamless. Will definitely do business there again!
As always great service from a great person. See you for our next Car John
Great customer service and timely feedback. I was kept informed of the status of my service and they were very competitive with other mechanics. The service industry in TC is 50/50 but Heather does a great job.
Eric Hernandez was outstanding. Great commitment and teamwork from all at Serra Nissan. Thank you Eric.
Lenny from sales and Matt from service always take care of me on my Toyota's, Matt also used to take care of my BMW before Serra. Heather did a great job taking care of my Titan XD. Everyone was very COVID safe, and Heather kept me informed. The tech fixed everything on my truck to a "T". PS. Can you please ask Toyota or Nissan to make a duelly and slap a Cummins in it so I can buy one from Lenny to pull my horse trailers? 🙂 Thanks, Thomas
Efficient service check in and check out. Nice waiting area. Free Wi Fi.
Love the service
Leo Cherup did a great job helping us lease our new Nissan. Would highly recommend!
Great deal great service
Heather is very professional but friendly also. Have her steer your vehicle through its service.
My wife and I visited the Subaru store to test drive a Forester. The representative informed us we needed an appointment and he could not help us. We drove to the Nissan store expecting to just window shop. Jeff met us in the lot, informed us he would go get the Forester to test drive as well as a Nissan. Jeff hustled and earned our business.
Eric made the car buying experience a no pressure, enjoyable process. The whole Serra sales team were a pleasure to work with. Would highly recommend Serra for your new car needs.
I love it
Very professional very friendly and helpful were very pleased with the 2018 Nissan titan we just purchased! Hands down the best auto buying experience I've ever had! I highly recommend checking out their multiple lots in TC you will not be disappointed!
Every time I take my car here they are very helpful and friendly. They are very knowledgeable about what needs to be done and experience in thier service. Don't mind me asking questions about the service. Let's me know about how long it will take and there is a very nice waiting area. Thank you
They provided great service to us 2 weeks after we bought a car from them. Very good customer service!
Availability to get car in great, time to service and customer service and communication good. Prices seemed what we expected. Still wish the car inside could get a wipe down but a coupon for car was next door is a great option.
Eric is a very pleasant young man who’s very helpful and knowledgeable.
Serra wants your business and it shows.
Very good. Heather explained everything in detail, gave me options and a very fair price. Thank you!
bought my first car here (as-is, used) I had a great experience working with darek. He was helpful and in no way did I feel any pressure to buy. Thank you, Serra!
I thought the service was excellent. The staff worked hard to get us in and out on our way in a very timely manor. Distance is the only reason that I probably will not purchase.
I appreciated the service provided by Heather at Serra NISSAN. When I arrived it was obvious that I was expected and they were ready for me. The service to be done was verified before starting as well any other concerns I might have. I waited for my vehicle rather than go home. During that time I was apprised of the progress a few times as well as updated concerning completion time, which was ahead of schedule. I was completely aware of all that was being done concerning my service which allowed me to better appreciate the quality of concern that ...
Such welcoming and personable were all the sales associates at this location! Eric, Kelly, Derek, & Nathan! Thanks Guys!
This was our first time at this dealership. They were friendly and helpful. I think what we enjoyed the most was the free shuttle they gave us to downtown Traverse City while our car was being serviced. We did not have to sit in the waiting area but instead got to walk old town and visit the shops. We had a nice lunch. The shuttle picked us up when the car was done. Thank you for making a normal boring chore so much fun!
I dropped my Rouge off last week to get some work done and a Fresh oil change . Today I dropped it off to potentially add a bike rack . I have been so happy working with your whole team! They have all been so accommodating, friendly and fun !! I definitely would highly recommend Serra!!!! I’ve experienced great customer service and will definitely be buying my future cars from Serra .
You guys are great. Thank you for working with me and doing such an amazing job.
Bob was fantastic in helping diagnose and resolve an issue with my Pathfinder. I highly recommend him!
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