Customer Testimonials
Very good experience and professional
Leo helped me get into a new leased vehicle. I was not sure he would be able to find something in my price range as well as getting me a car without a co-signer but he was able to do both and I am so grateful. It was an easy stress free experience and I will now be a customer for life
David and the team were wonderful to work with. This is our 3rd vehicle from David and Serra. I appreciate the focus on service, friendliness and attention to my needs. David went above and beyond with finding my new vehicle in the color I was looking for. I recommend David to all my friends and family!!
Personable
Went in for an oil change only to find out my back brakes needed attention. While it wasn’t an expected cost, I’m thankful that I took it to the dealership for the oil change versus a quick lube as they wouldn’t have let me know about the brakes and we are heading into winter. Really appreciate the full inspection.
Leo Cherup was fantastic to work with! He was very patient with our many questions; we so appreciated his knowledge and guidance in our new car purchase. We left feeling like we made the best decision for our family. Thank you!
I had been browsing for a three row SUV for several months and the staff at Serra Traverse City were so patient with me! They didn’t push or rush my decision and in the end I chose the right vehicle for my family. Highly recommend! Thank you Steven and David for your patience with me!
The first time I met Doug Osborne was the day I stopped at the dealership to look at the Pathfinder, but it seemed like I knew him for years. Doug is as good as it gets. Very easy to work with and personable. I actually enjoyed our interaction and he made the whole car buying experience a pleasure.
Leo was so knowledgeable about my new Nissan! He took the time to show me every feature. He is a kind person who will help you find the right car for you. Thank you Leo.
Jordan has been in our corner for the entire process...would give 20 stars if I could.
David spent a lot of time finding us the vehicle that matched our every want. The Pathfinder is a great ride in so many ways including comfort, tow capacity, and a smooth ride. Serra was great all around! Thank You David!
I continue to use the service department to do regular maintenance on my work car. Most recently I asked to have my car vacuumed and washed along with the other items needed to the vehicle. I was pleasantly surprised by the attention to detail they used with this service. The people at Serra are very pleasant, friendly and always appear to go above and beyond! Thank you
Ty for going above and beyond, if it weren't for you & your staff I wouldn't have realized I had a crack in my windshield wiper tub when I only came in for my brakes
What fantastic customer service! From start to finish. It was a great experience. Jordan and Rachel definitely know how to take care of their customers. The work done on my car was top notch.
Exceptional service!!!!! Extremely knowledgable about the Nissian product that we purchased.
My auto purchasing experience with Leo was a relaxed one. I appreciate his knowledge, patience and helpfulness. He made the switch from my previous Nissan to the new one very easy. I also appreciated the reassurance to come in or call anytime for answers to any questions or concerns.
John Broorby did a Fantastic job finding us the car we wanted and had excellent follow thru with the sale. We will keep coming back to John for our car needs.
Fantastic! Every time we come car shopping, Doug has been available to help us find what we're looking for. Never rushes us and is very patient. He lays things out as simple as they can be to understand and is very friendly!!
Best experience from a dealership I’ve ever had. Leo was friendly, professional, pleasant, and knowledgeable. Never did I feel like they were pressuring me to make a sale. I love my new car!!
Friendly, efficient, and not pushy
Zak worked with me to purchase my new vehicle. He was kind, respectful, and went out of his way to make my experience enjoyable!
It was a simple fix and there was no charge! What an awesome group of people. Love this dealership!!
Leon was great to work with and definitely turned my eye to Nissan and I will return to this dealership.
From the time we walked in to talk to Britt, then over to see Leo, and then Derek, this was the best car buying experience we have ever had...and we are pretty old and have bought a gazillion vehicles. There was absolutely no pressure; just down to earth, knowledgeable, friendly, genuine, normal people that obviously enjoy their jobs and do a great job at it. No hype, no games, no phony attitude. Serra is training their staff perfectly and they are able to hire the right kind of people to work there. Your standards cannot be beat. Thank you ...
I just bought a Nissan Altima and the guys at Nissan were amazing! Doug and Leo found me the perfect car that fit my budget and had everything I needed! Definitely go see these guys if you're thinking about getting a Nissan! I also met with Jordan, the Nissan service writer and she is so friendly and helpful, I know I'll be taken care of throughout my Nissan ownership! Without a doubt the best dealership experience I've ever had!!
Doug was fantastic, with a completely relaxed sales approach. Never felt pressured and was delivered exactly what I was looking for.
I arrived 10 min before my appt time, I was checked in almost immediately, and job done in 30 min. Very happy. Great team at Serra Nissan Traverse City.
Zach was a great salesman. Exceeded all my expectations. Very professional and sold me a great car!
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I especially appreciate the personal service of Heather, the service advisor. I loved the communication of how much time it was expected to take, and the actual service stayed right around that time frame. A couple suggestions for improvement would be: #1 - Have a shuttle that could take me back to work rather than having to sit in your waiting area for over 2 hours. #2 - Have a charging station / USB ports or at least plugs where I could charge my phone or laptop. If I'm waiting there that long, I'm going to be on my phone and will ...
I had just purchased a new 2023 Nissan Rogue. I had previously owned 2 other Nissans and wished to continue as I am very satisfied with their cars. The salesman met me at the door when I arrived and really took good care of me. He fully explained the process and answered all my questions. He wanted to make sure that I was confident in my knowledge of the vehicle before I left the lot. This has to be my best experience with a dealership. They all far exceeded my expectations.
We were so pleased with our salesman, Bobby. It was GENUINELY the best car buying experience we've ever had! He completely restored our faith in working with a dealership! Thank you, Bobby! You are doing an outstanding job in your sales position! Thank you for working with us and being so honest and transparent with everything. I am absolutely loving my car! I feel spoiled to be able to have such a nice vehicle. I've received lots of compliments on it, which I never really received with any of my previous vehicles. I'm getting much better gas ...
Leo was awesome to work with. I've never had an easier experience with a car dealership. He was super responsive and was able to find the exact truck I was looking for. I never had to set foot in the dealership, and Leo delivered my new truck to me personally, which saved me a lot of time. Serra just gained a new repeat customer. Thank you, Leo!
I was very pleased with Matt my salesperson. He went out of his way to make things easy for me and to give me the best trade in on my vehicle. He explained several different options for financing. Everything went smoothly and I had a brand new 2023 Nissan within just a few hours. I highly recommend Serra of Traverse City!
Couple days ago purchased 23 Altima deal was super fast Bobby the salesman was great! Absolutely love the car! Thank you!
The service was excellent and the employee's are very pleasant.
Leo was great to work with. Took extra time to explain all the features of the new model.
It was a great experience heather did great communicating the additional services needed.
I just received the best service I ever have in regards to my car. The whole staff seemed very friendly, but my service advisor, Heather, took friendly, caring, and informative to a whole other level. While I couldn't afford the necessary repairs today, I will be back. I can't see taking my car anywhere else for service any time soon.
Went in to find out why check engine light came on. Turns out it was an oxygen sensor. A new sensor was ordered, and Serra will call to replace it when the part comes in. This was all good. One cost issue that did not seem right. My transmission should have been serviced @ 60,000 miles. I bought the car at 62,905 miles. The car had a thorough maintence check to become a certified used car. The odometer now reads 63,324 (only new 419 miles), and I was told the car is now due for the 60,000 transmission service which is about $300. It seems this should ...
Leo from sales killed it. We could not have asked for a better sales representative. He recommended one with the premium package for our needs. He answered our every question and even stayed past closing to make sure we were familiar with all the features and options. Great job Serra Nissan of Traverse City.
Tires rotated on Frontier, pleasantly surprised with the reasonable cost for the service. Service at Serra Nissan never disappoints, highly recommend!
Heather is very professional and helpful. I was returning after having all new brakes completed, and there were squeaky noises and little problems. They did all the work for free because I was a return customer. The service is always exceptional and professional!
Everyone was very nice and answered any questions we had.
Very friendly and knowledgeable
Heather went over & above the call of duty. There had been a miscommunication within her team, but she still managed to diagnose the problem, fit me into a spot in the Express Garage, & rectify everything in less than two hours. On top of that, she insisted on NOT giving me a bill, because "It was an easy fix." Professional, courteous, & genuinely concerned. So nice to see this young woman take pride in her job & her customers, especially when no one seems to want to work anymore, & certainly not at 100% as Heather does. She ...
I bought my car there and Zach was awesome! He showed me how the car works and he was extremely helpful.
Best car buying experience my wife and I have ever had. Bobby took care of us like we were family everything went so smooth and the whole experience was painless and kinda fun
Arrived early got right in and was on my way shortly after. Courteous and helpful.
Excellent job!
Took car in right away and finished within a few minutes of the time quoted. Waiting area was comfortable and clean.
Snoop was fantastic. He made the entire car buying process smooth and even when we did hit a few bumps (I forgot to bring a couple of items), he quickly came up with solutions and I was able to take my new car home that day because of it!
Fixing 21 Nissan rogue gas tank
sales personnel was awesome. love the product .
Marc was extremely helpful. This is my 5th Nissan cause my first was a Datsun! That goes back a while. We loved him! He called and was proactive, knowing cars are hard to get these days. We were very happy!
Oil changed and tires rotated while I waited. All good people. Would’ve been nice if they’d washed the car though.
Recall completed
Everything went exactly as planned. Every little thing I asked for they did. Thanks for the Frontier!
Regular maintenance. Performed while I waited. Took reasonable amount of time.
A simple oil change and tire rotation. Everything seems very coordinated. Friendly, helpful service people.
Easy in, easy out!
All staffs are professional and helpful. David is awesome:)
Leo was incredibly kind and helpful when buying my car. He listened to my needs and helped get me into a vehicle that met them perfectly and is within my price range. He was more focused on making sure I got what I needed than pushing me to make a sale which was SO appreciated. Leo was even helpful after the sale to make sure everything was still going well. I can’t imagine buying a car from anyone else!
excellent, quick service. The technicians found other safety issues and fixed them as well. Very grateful to a great staff. These issues came up while I was on vacation so stress could have taken over. Thanks to the staff, all was good!
The wait time was less than expected. My rep Heather was helpful and informative.
I’m very particular about my vehicle and Heather provided conscientious, friendly and professional service throughout my visit.
Heather Fitzgerald acted as our single point of contact for repair on our Nissan Pathfinder. EXCELLENT service was provided from breakdown to pickup. Heather goes above and beyond the normal, with kindness and professionalism. Communication skills are superior.
Always fair and friendly
Very good customer service, my only issue with the dealership, which has nothing to do with Heather, was being charged for 2 days of car rental when I picked the rental up between 3:00 and 3:30 on Tuesday and returned it the same time on Wednesday.
Heather is outstanding! She is helpful, kind, professional, consults the technicians, and offers suggestions and advice regarding car repair options. She is easy to deal with and I so appreciate that she returns phone calls and text messages in a very timely manner. I will be tack to TC Serra Nissan when my car needs servicing and when I need a new vehicle.
I really appreciate how well John Brorby worked with us in finding the car I was looking for. Very friendly and knowledgable, and not a pushy salesman. I would definitely do business with him again.
Leased a new 2021 Nissan Rogue and worked with Leo Cherup. What a great car buyiong experience. He made a stressful decision much easier because he listened to what I wanted and had the perfect car. Look him up when you are considering a new vehicle.
I had the pleasure of dealing with Heather Fitzgerald when I brought my truck in for an oil change and maintenance. She was forthcoming about what I should expect and very understanding and helpful with my questions. Heather made my visit quite pleasant.
We just bought a new truck at Serra Nissan. Our sales guy, Leo, was fantastic to work with. His knowledge and patience going through the buying process was the best I have ever experienced!
Awesome place
During my recent service at Serra Nissan, I had the pleasure of being helped by Heather Fitzgerald. I found her communication to be professional and prompt. She was very helpful and accommodating. I would recommend Heather to others.
Heather. You are amazing. I called Serra when I got home that day and told them I would like to make a great comment on you. They said they would but if not you show this to them because in this crazy rude world you have been a pleasure to work with. They don’t know what they have in you. Keep being Heather. You’ll go far. Thank you.
Heather did an outstanding job representing Serra during my visit for maintenance this week. She was on lunch break when I arrived, but she contacted me immediately when she returned and kept me updated throughout the visit. She also did an outstanding job of explaining my prepaid maintenance program and assisting in planning for future service visits. This is exactly the kind of service I look for when choosing a dealer for my next new car.